Shipping policy

Shipping Policy

Last Updated: 12/08/2025

Thank you for shopping with Mysterious. We are committed to providing a smooth and reliable shipping experience. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Processing Times

Standard Processing Time: 3–5 business days.
Handmade Cosmetic Products: Due to the handcrafted nature of our items, some orders may require additional preparation time. If extended processing is needed, you will be notified by email.
High-Volume Periods: During holidays, sales events, or new product launches, processing times may extend by an additional 2–5 business days.
Order Verification: Orders may be subject to address or payment verification. Delays caused by incomplete or incorrect information are the responsibility of the customer.

2. Domestic Shipping (United States)

Once shipped, estimated delivery times are:

East Coast: 3–7 business days
Midwest: 3–7 business days
South: 3–7 business days
West Coast: 5–10 business days
Alaska, Hawaii, U.S. Territories: 7–14 business days

Please note: These are estimates provided by carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances outside of our control.

3. International Shipping

We ship to most countries worldwide. Typical shipping estimates:

Canada: 7–14 business days
Europe: 10–20 business days
Australia & New Zealand: 10–25 business days
Asia: 10–25 business days
South America: 14–30 business days
Africa & Middle East: 14–30 business days

Important Notes:

International customers are responsible for any customs fees, import duties, VAT, or additional taxes assessed by their country.
We are not liable for delays caused by customs processing or international carrier issues.

4. Holidays, Weather, and Uncontrollable Delays

We are not responsible for delays caused by:

Severe weather or natural disasters
Carrier-related delays
Customs inspections (international orders)
Global or regional shipping disruptions
Holidays, during which carriers may operate on reduced schedules

Estimated delivery windows may be extended during these times.

5. Shipping Confirmation & Tracking

Once your order ships, you will receive an email with tracking information.
Tracking updates may be delayed by carriers, especially during high-volume periods.

6. Wrong or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.
We are not liable for:

Delays due to incorrect addresses
Orders lost due to address errors
Re-shipping fees if the package is returned to us
Customers must pay any additional shipping charges for reshipment.

7. Lost, Damaged, or Stolen Packages

Once a package is handed over to the carrier, it becomes the responsibility of the carrier.

We are not liable for:

Lost packages
Stolen packages
Packages marked “Delivered” but not received
Damage occurring during transit

If an issue arises, we will help you file a claim with the carrier, but we cannot issue refunds or replacements until the carrier completes its investigation.

8. Sensitive Products (Handmade Cosmetics)

Due to the nature of handmade and temperature-sensitive products:

We are not liable for melting, freezing, or texture changes caused by weather, transit, or carrier delays.
Please track your shipment and retrieve your package promptly to avoid heat or cold exposure.

9. Changes to Your Order

Once an order is placed, we cannot guarantee changes to:

Shipping address
Shipping method
Order contents

10. Contact Us

If you have any questions regarding this Shipping Policy, contact us at:

Email: keepinitrealwittproductions@gmail.com
WhatsApp: Mysterious
Business Hours: Mondays and Fridays: 9am-5pm

Tuesdays-Thursdays: 9am-11am and 9pm-1am

Saturdays, Sundays, and Holidays: Closed